I guess it’s time for a reality check. I have now met both clerks and callers who think their plans should take precedence over paying customers.
Who do you think should receive the following treatment?
• Top priority scheduling
• Truly valuable offers that aren’t available to the general public
• Rewards for loyalty
• Thanks and prizes for referrals
• Your undivided attention when you are working on their project
Is your answer
• Prospective customer
• Long-time client
Would you change your answer if you were the prospective customer or the loyal client instead of the business owner?