Who gets your best?

I guess it’s time for a reality check. I have now met both clerks and callers who think their plans should take precedence over paying customers.

Who do you think should receive the following treatment?
• Top priority scheduling
• Truly valuable offers that aren’t available to the general public
• Rewards for loyalty
• Thanks and prizes for referrals
• Your undivided attention when you are working on their project

Is your answer
• Prospective customer
• Long-time client
• Everybody
• Nobody

Would you change your answer if you were the prospective customer or the loyal client instead of the business owner?

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