Do you have a crisis management plan for your business?

Things happen. The best time to create a crisis management plan is before you need to
1. Protect your company and its employees from harm
2. Delegate work to others due to business growth, injury, illness, or death
3. Pass legal and operational business information on to your heirs or partners
4. Deal with severe weather conditions (wind, water, fire) or their aftermath
5. Carry on during a power outage
6. Cooperate with authorities during an emergency

Don’t put off creating a plan because you don’t have enough time. You won’t have more time once a crisis occurs. Instead, break the task into smaller pieces or let a virtual assistant take your thoughts and record them. Either way you make steady progress on your crisis management plan.

Spell out the details for preventing and treating work-related injuries
• where and what safety gear is required on the job
• where to find a first aid kit or a fire extinguisher
• which people are trained to assist and how to reach them
• evacuation routes
• how to report a potential problem

Write out procedures. Just because you or your current employees can do the job with your eyes closed does not mean that new staff will understand your process. Remember even the simple (for you) things like
• how to turn on equipment and log in
• who to call for repairs
• where supplies are kept
• how to order more supplies
• what record keeping is required and how it is done

Create a plan and distribute copies to your employees detailing
• how employees will be notified of changes in business hours or working conditions due to weather, power outages, and civic emergencies
• who may work from home and who must report to the facility
• how the change will affect pay
• the name and location of a backup facility where people should report

Make sure your heirs or partners know where to find the information they need to carry on your business after your death
• your EIN number
• your incorporation papers
• the due dates for taxes and other filings
• your support team—employees, accountant, lawyer, human resources—and how to reach them

Be proactive now so you and your employees are prepared to handle a variety of emergency situations.


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